Veteran Care Access Specialist

U.S. Department of Veterans Affairs; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs in South Texas is seeking an Advanced Medical Support Assistant to join a Veteran-centered interprofessional care team.

The role provides specialized administrative support across clinics, handles scheduling, referrals, and communications to ensure timely access to care for Veterans and their caregivers. The AMSA will work with diverse clinicians, maintain patient records, verify information, and support daily operations using VA systems.

Qualifications

• Advanced knowledge of coordinated care processes and patient access to care.
• Ability to communicate with multiple clinicians and staff across disciplines.
• Strong customer service and patient contact skills.

Responsibilities

• Provide advanced administrative support across multiple clinics and modalities.
• Schedule appointments, record-keeping, and referrals for Veterans and caregivers.
• Communicate with patients, families, and care teams to resolve issues and ensure access to care.
• Use health information systems to verify demographics and medical information.
• Assist with reporting, data gathering, and huddle participation to determine daily needs.

Skills

Care coordination

Interprofessional teamwork

Healthcare terminology

Customer service

Communication skills

Education

HS diploma or GED

Job description

U.S. Department of Veterans Affairs in South Texas is seeking an Advanced Medical Support Assistant to join a Veteran-centered interprofessional care team.

The role provides specialized administrative support across clinics, handles scheduling, referrals, and communications to ensure timely access to care for Veterans and their caregivers. The AMSA will work with diverse clinicians, maintain patient records, verify information, and support daily operations using VA systems.