Pharmacy Customer Care & Support Specialist

Lincare Holdings, Inc.; Spokane Valley (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings, Inc. is seeking a customer-focused representative to answer questions, resolve problems, and identify ongoing product/service needs in support of physician-directed care. You will document calls, enter orders, and verify customer demographics in a medical context.

The role emphasizes accurate communication, adherence to procedures, and collaboration with clinicians and coworkers to ensure quality patient care.

Qualifications

• Read and analyze patient orders and documents.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training other employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer.
• Assess needs for additional products/services.
• Educate customers about products/services.
• Document calls in the record-keeping system.
• Enter customer orders into the system.
• Update demographic information in records.

Skills

Customer communication

Medical terminology

Team training

Data entry

Dosing calculations

Instruction following

Education

High School Diploma / GED

Computer entry ability

Job description

Lincare Holdings, Inc. is seeking a customer-focused representative to answer questions, resolve problems, and identify ongoing product/service needs in support of physician-directed care. You will document calls, enter orders, and verify customer demographics in a medical context.

The role emphasizes accurate communication, adherence to procedures, and collaboration with clinicians and coworkers to ensure quality patient care.