Patient Care & Order Support Specialist

Lincare Holdings; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Springfield, MO is seeking a customer service representative who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed care.

The role involves handling calls, assessing needs, educating customers about products and services, documenting conversations, entering orders, and updating patient demographics, with opportunities for training and advancement within a supportive team.

Qualifications

• High School diploma or GED or 1–3 months related experience.
• Computer entry is required.
• Must meet licensing requirements for the specific location.
• Ability to read and analyze documents such as patient orders.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Assists in training employees.

Skills

Customer communication

Data entry

Training others

Documentation

Education

High School Diploma or GED

Tools

Computerized records system

Outbound dialer system

Job description

Lincare Holdings in Springfield, MO is seeking a customer service representative who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed care.

The role involves handling calls, assessing needs, educating customers about products and services, documenting conversations, entering orders, and updating patient demographics, with opportunities for training and advancement within a supportive team.