Patient Care & Support Operations Assistant

Veterans Health Administration; Amarillo (TX); On-site; USD 50,000 - 66,000; Full time

Job summary

The Veterans Health Administration in Amarillo seeks a Management Assistant to support the VA Community Care Service. The incumbent will perform database administration, service level advocacy, billing support, and lead customer support operations.

Major duties include interpreting hospital purpose and services to patients, handling complaints, coordinating with the AVAHCS Patient Advocates Office, and ensuring timely, compliant responses.

Qualifications

• There is no educational substitution at this grade level.
• Position is with Veterans Health Administration, Department of Veterans Affairs.
• Applications close on 2026-09-25.

Responsibilities

• Interprets hospital purpose, philosophy, procedures, and services to patients and presents issues to service administration.
• Receives and addresses complaints and grievances from patients or representatives.
• Acts as liaison with Patient Advocates Office and coordinates corrective actions.
• Researches patient concerns with staff and follows up on progress of resolutions.

Job description

The Veterans Health Administration in Amarillo seeks a Management Assistant to support the VA Community Care Service. The incumbent will perform database administration, service level advocacy, billing support, and lead customer support operations.

Major duties include interpreting hospital purpose and services to patients, handling complaints, coordinating with the AVAHCS Patient Advocates Office, and ensuring timely, compliant responses.