Clinic Scheduling & Registration Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduling and Registration Support specialist to provide telephonic and in-clinic scheduling services. You will verify registrations and insurance information for patients at each contact point and coordinate necessary referrals.

The role requires strong communication skills, proficiency with Microsoft Office, and the ability to prioritize urgent messages within schedule constraints.

Qualifications

• Three years of related experience required; clinical experience preferred.
• Ability to support UT Health mission and patient promise.
• Strong analytical thinking and prioritization under schedule constraints.
• Excellent verbal, written and interpersonal communication.
• Proficient with Microsoft Office and database programs.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Skills

Analytical thinking

Creative thinking

Microsoft Office

Interpersonal communication

Prioritization

Tools

ACD call center

Job description

UT Health San Antonio is seeking a Scheduling and Registration Support specialist to provide telephonic and in-clinic scheduling services. You will verify registrations and insurance information for patients at each contact point and coordinate necessary referrals.

The role requires strong communication skills, proficiency with Microsoft Office, and the ability to prioritize urgent messages within schedule constraints.