Patient Access Call Center Specialist

TCA Health Inc.- NFP; Chicago (IL); On-site; USD 36,000 - 42,000; Full time

Job summary

TCA Health is seeking a Patient Service Representative for our Call Center to greet patients, schedule appointments, verify insurance, and support access to care with empathy and efficiency.

You will be the first point of contact for patients, answering calls and providing accurate information while updating records in the EHR. 1–2 years of relevant experience is desirable, with bilingual Spanish/English preferred.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in call center, healthcare, or customer service setting.
• Bilingual Spanish/English preferred.
• HIPAA familiarity a plus.
• EPIC knowledge preferred.

Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers).
• Handle patient concerns with empathy and elevate issues appropriately.
• Document all call activity in the EHR system.
• Meet quality, productivity, accuracy of call handling benchmarks in a fast-paced environment.

Skills

Communication skills

Multitasking

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

EPIC

EHR systems

Job description

TCA Health is seeking a Patient Service Representative for our Call Center to greet patients, schedule appointments, verify insurance, and support access to care with empathy and efficiency.

You will be the first point of contact for patients, answering calls and providing accurate information while updating records in the EHR. 1–2 years of relevant experience is desirable, with bilingual Spanish/English preferred.