Patient Care Specialist: Medical Assistant & Front Desk

Phpmcs; Texas; On-site; USD 32,000 - 44,000; Full time

Job summary

Flagship Health is seeking a dual Medical Assistant and Front Desk Receptionist to join our team in Texas. This role blends clinical support with efficient front-desk operations and a patient-centered approach. You will greet patients, verify information, schedule visits, and help maintain EMR data accuracy.

Ideal candidates have a Medical Assistant cert, CPR, and strong customer service. Bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or GED required.
• Current Medical Assistant Certification required.
• Current CPR Certification required.
• Experience in a medical office or front desk role preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Front Desk Reception duties for patients, visitors and vendors.
• Answer and direct calls, manage inquiries and messages.
• Schedule, confirm, and reschedule appointments.
• Check in/out, verify demographics and insurance information.
• Process payments, issue receipts, and balance daily collections.
• Maintain accurate patient records in the EMR system.
• Coordinate communication among patients, providers and external organizations.
• Support telehealth scheduling and virtual visit prep.
• Assist clinicians during examinations as needed.
• Adhere to HIPAA and infection control standards.

Skills

Customer service

Communication

Organizational skills

Bilingual English/Spanish

HIPAA compliance

Education

High School Diploma or GED

Medical Assistant Certification

CPR Certification

Tools

EMR systems

Microsoft Office

Telephone systems

Job description

Flagship Health is seeking a dual Medical Assistant and Front Desk Receptionist to join our team in Texas. This role blends clinical support with efficient front-desk operations and a patient-centered approach. You will greet patients, verify information, schedule visits, and help maintain EMR data accuracy.

Ideal candidates have a Medical Assistant cert, CPR, and strong customer service. Bilingual English/Spanish is preferred.