Patient Care Specialist II

Mosaic Health, LLC.; Florida; On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group is seeking a Patient Care Specialist II to coordinate front-office functions, scheduling, and patient communication at our Nassau-Fernandina Beach care center. The role supports efficient operations and accurate information flow among patients, providers, and staff.

You will handle standard workflows under moderate supervision, resolving routine issues and ensuring proper documentation.

Qualifications

• Experience supporting front-office workflows.
• Ability to verify patient demographics and insurance information.
• Strong communication for patient inquiries within guidelines.

Responsibilities

• Coordinate patient scheduling, registration, visit prep, and follow-up.
• Verify demographics, insurance, and referral details.
• Respond to patient calls and front desk inquiries with accurate information.
• Identify gaps in scheduling or documentation and resolve routine issues.
• Route messages, refill requests, forms, and care inquiries to the team.
• Maintain accurate records in EMR and scheduling systems.
• Support daily front-office workflow and escalate issues as needed.

Skills

Front desk support

Patient scheduling

EMR navigation

Tools

EMR/EHR software

Job description

Patient Care Specialist II# Millennium Physician Group Careers## Patient Care Specialist IIApply: US-Florida-Nassau-Fernandina Beach-1126 S 14th Street: Full time: Posted Yesterday: M105500**Job Description Summary**Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.

Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.**How will you make an impact & Requirements****Key Responsibilities**• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.**Compensation Range:**$18.00to$27.00*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*