Patient Care Specialist II

Millennium Physician Group, LLC; North Port (FL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching/•

Short & Long-Term Disability

Paid Time Off, Floating Holidays, and

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group in North Port, Florida, is hiring a Patient Care Specialist II to support front desk operations and patient access in our clinic. You will register patients, verify insurance, process referrals, and resolve basic billing or documentation issues while upholding HIPAA and privacy standards.

Responsibilities include coordinating scheduling, registration, visit prep, and post-visit follow-up, maintaining EMR accuracy, and guiding patients and families with courteous,

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, patient access, customer service, or healthcare support.
• Familiarity with EMR, scheduling, and phone systems; HIPAA compliance awareness.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify demographics, insurance, referrals, and required documentation before or during visits.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps and missing documentation and resolve routine issues.
• Route clinical messages, refill requests, forms, and inquiries to the care team.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing tasks and escalating issues when needed.

Skills

Communication

Customer service

Time management

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling systems

Phone systems

Office software

Job description

Job Description Summary

We are excited to announce an opening for Patient Care Specialist II in our North Port, Florida clinic! The Patient Care Specialist II performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

Key Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.


• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.


• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.


• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.


• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.


• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.


• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Qualifications

High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience. Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes. Ability to interpret standard procedures and resolve routine to moderately complex patient support issues. Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software. Knowledge of insurance verification, referrals, or medical terminology preferred. Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance


• 401(K) Retirement Plan with Matching Employer-Paid Life Insurance


• Short & Long-Term Disability


• Paid Time Off, Floating Holidays, and Paid Major Holidays


• Employee Assistance Program (EAP)

Compensation Range

$18.00 to $27.00