Patient Care Specialist Floater: Front Office & Scheduling

Millennium-Physician-Group; Florida; On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front office tasks, scheduling, patient communication and documentation across care centers. This role supports efficient operations and ensures accurate information flow between patients, providers and staff.

You will handle scheduling, registration, visit preparation and follow-up, verify demographics and insurance, respond to calls, route messages to the care team, and maintain EMR

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in administrative, patient access, or healthcare support.
• Experience with front office operations and scheduling.
• Proficiency with EMR, scheduling, phone systems, and office software.
• Knowledge of insurance verification or medical terminology preferred.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within guidelines.
• Identify scheduling gaps, missing documentation, or incomplete information and take steps to resolve issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the care team.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and escalating issues when needed.

Skills

Front office operations

Scheduling

Patient communication

Attention to detail

Time management

Confidentiality

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front office tasks, scheduling, patient communication and documentation across care centers. This role supports efficient operations and ensures accurate information flow between patients, providers and staff.

You will handle scheduling, registration, visit preparation and follow-up, verify demographics and insurance, respond to calls, route messages to the care team, and maintain EMR