Patient Care Specialist Floater - Front Desk & Scheduling

Mosaic Health, LLC.; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) with Matching

Employer-Paid Life Insurance

Paid Time Off & Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front office tasks, scheduling, and patient communications. You will update records, verify insurance details, and support seamless information flow between patients and providers.

The role requires a high school diploma and 1–2 years of healthcare support experience, with proficiency in EMR systems and scheduling software. Travel within Lee County is required.

Qualifications

• We expect an administrative background with experience in front desk operations and healthcare settings.
• Candidates should have strong customer service skills and attention to detail.
• Proficiency with EMR, scheduling systems, phone systems, and standard office software is preferred.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify gaps in information and resolve routine issues to maintain workflow.
• Route clinical messages, refill requests, forms, and care-related inquiries to the team; maintain records in EMR.

Skills

Administrative experience

Front office operations

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front office tasks, scheduling, and patient communications. You will update records, verify insurance details, and support seamless information flow between patients and providers.

The role requires a high school diploma and 1–2 years of healthcare support experience, with proficiency in EMR systems and scheduling software. Travel within Lee County is required.