Patient Access & Scheduling Specialist - Floater

Millennium Physician Group; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance Short & 0

Long-Term Disability

Paid Time Off, Floating Holidays, and

Paid Major Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group in Bonita Springs, Florida area is seeking a Patient Care Specialist Floater. You will coordinate scheduling, registration, and patient communication to support efficient care center operations across Lee County locations.

The role handles standard operating processes under moderate supervision, with emphasis on accuracy, confidentiality, and seamless information flow between patients, providers, and staff.

Qualifications

• 1–2 years of administrative, patient access, or healthcare support experience.
• Experience with front office scheduling, registration, and patient communication.
• Ability to interpret standard procedures and resolve routine issues.
• Familiarity with insurance verification and medical terminology is a plus.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Administrative experience

Patient access

Front office operations

Communication skills

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Bonita Springs, Florida area is seeking a Patient Care Specialist Floater. You will coordinate scheduling, registration, and patient communication to support efficient care center operations across Lee County locations.

The role handles standard operating processes under moderate supervision, with emphasis on accuracy, confidentiality, and seamless information flow between patients, providers, and staff.