Patient Care Specialist Floater

Millennium-Physician-Group; Florida; On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front office tasks, scheduling, patient communication and documentation across care centers. This role supports efficient operations and ensures accurate information flow between patients, providers and staff.

You will handle scheduling, registration, visit preparation and follow-up, verify demographics and insurance, respond to calls, route messages to the care team, and maintain EMR

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in administrative, patient access, or healthcare support.
• Experience with front office operations and scheduling.
• Proficiency with EMR, scheduling, phone systems, and office software.
• Knowledge of insurance verification or medical terminology preferred.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within guidelines.
• Identify scheduling gaps, missing documentation, or incomplete information and take steps to resolve issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the care team.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and escalating issues when needed.

Skills

Front office operations

Scheduling

Patient communication

Attention to detail

Time management

Confidentiality

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Job Description SummaryWe are excited to announce an opening for a Patient Care Specialist Floater at our Bonita Springs, Florida area! Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.How will you make an impact & RequirementsKey ResponsibilitiesCoordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.Maintain accurate records in electronic medical record, scheduling, and patient communication systems.Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.QualificationsHigh school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.Knowledge of insurance verification, referrals, or medical terminology preferred.Strong communication, service orientation, attention to detail, confidentiality, and time management skills.Travel: Travel required to cover different locations within Lee County.About Millennium Physician GroupFormed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.What We OfferHealth, Dental, and Vision Insurance401(K) Retirement Plan with MatchingEmployer-Paid Life Insurance Short & Long-Term DisabilityPaid Time Off, Floating Holidays, and Paid Major HolidaysEmployee Assistance Program (EAP)How to ApplyARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Compensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.