Patient Care Specialist Floater

Millennium Physician Group, LLC; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Short & Long-Term Disability

Paid Time Off, Floating Holidays, and

Paid Major Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group, LLC is seeking a Patient Care Specialist Floater in Bonita Springs, FL. This role coordinates front office duties, scheduling, patient communication, and documentation to support efficient care center operations.

Requires a high school diploma and 1-2 years in administrative/healthcare support. Travel within Lee County is expected; benefits include health insurance, retirement plan, and paid time off.

Qualifications

• High school diploma or equivalent required.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Proficiency with electronic medical record systems and standard office software.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Front office operations

Scheduling

Patient communication

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Job description

Job Description Summary We are excited to announce an opening for a Patient Care Specialist Floater at our Bonita Springs, Florida area! Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.

How will you make an impact & Requirements

Key Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows. Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits. Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines. Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues. Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members. Maintain accurate records in electronic medical record, scheduling, and patient communication systems. Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Qualifications

High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience. Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes. Ability to interpret standard procedures and resolve routine to moderately complex patient support issues. Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software. Knowledge of insurance verification, referrals, or medical terminology preferred. Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Travel

Travel required to cover different locations within Lee County.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching Employer-Paid Life Insurance
• Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation Range: $18.00 to $27.00 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.