Patient Care Specialist

Sentara Health Plans; Norfolk (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Specialist to enhance patient experiences through exceptional administrative support. This role involves managing appointments, coordinating referrals, and utilizing electronic medical records to streamline operations. Join a forward-thinking organization committed to professional development and community health, where your contributions will make a significant impact. With a strong focus on diversity and inclusion, this position offers the opportunity to thrive in a supportive environment while enjoying a comprehensive benefits package.

Benefits

Adoption, fertility, and surrogacy reimbursement

Paid time off and sick leave

Paid parental and family caregiver leave

Long-term and short-term disability plans

401k/403B with employer match

Tuition assistance

Reimbursement for certifications

Pet insurance

Legal resources plan

Annual discretionary bonus opportunity

Qualifications

• 3+ years of clerical and customer service experience required.
• Experience with health insurance plans and medical records preferred.

Responsibilities

• Provide non-clinical support and ensure exceptional patient experience.
• Schedule appointments and coordinate referrals and pre-authorizations.

Skills

Clerical Experience

Customer Service

Health Insurance Knowledge

Medical Records Data

Medical Terminology

Scheduling

Electronic Medical Record Systems

Education

High School Degree or GED

Associate's Degree

Job description

We are looking for a full-time Patient Care Specialist. The ideal candidate will have prior experience processing authorizations.

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Responsibilities include scheduling appointments or outpatient procedures, coordinating referrals, resources, and pre-authorizations, communicating with patients, and documenting within the appropriate systems. Also provides general administrative support such as scheduling meetings, preparing correspondence, maintaining notes, minutes, files, and responding to inquiries from patients, providers, insurance companies, etc. Uses high initiative and independent judgment to prioritize and handle requests and problems.

Requirements include three (3) years of clerical and customer service experience, with at least one year in health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers. Experience with electronic medical record systems is preferred. An Associate's degree may be considered in lieu of experience.

Education

• High School Degree or GED required

Benefits: Caring For Your Family and Your Career

• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Long-term, short-term disability, and critical illness plans
• 401k/403B with employer match
• Tuition assistance up to $5,250/year and discounted educational opportunities through Guild Education
• Reimbursement for certifications and free access to CEUs and professional development
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met

Sentara Health is an equal opportunity employer and values diversity, inclusion, and belonging within its nearly 30,000-member workforce. Our principles ensure our workforce reflects the communities we serve.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote work positions are available in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About Us

Sentara Health, based in Virginia and Northeastern North Carolina, is a not-for-profit integrated healthcare provider with over 131 years of service. We operate numerous sites including 12 hospitals, PACE, home health, hospice, medical groups, imaging, therapy, outpatient surgery centers, and an 858,000-member health plan. Recognized as an “Employer of Choice” for over ten years and with accolades from U.S. News & World Report for top hospitals, we are committed to professional development and continued employment.