Patient Care Specialist

Sentara; Norfolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Care Specialist to enhance patient experiences through exceptional administrative support. This full-time role involves scheduling appointments, managing patient communications, and ensuring smooth clinic operations. The ideal candidate will possess strong clerical and customer service skills, along with a solid understanding of health insurance and medical terminology. Join a diverse team committed to improving health every day, and enjoy a range of benefits including medical, dental, and tuition assistance, while making a meaningful impact in the community.

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term and Short-Term Disability

Life Insurance

401k/403B with Employer Match

Tuition Assistance

Pet Insurance

Qualifications

• 3 years of clerical and customer service experience required.
• Experience with health insurance plans and medical terminology is essential.

Responsibilities

• Provide non-clinical support and ensure exceptional patient experience.
• Schedule appointments and coordinate referrals and resources.

Skills

Clerical skills

Customer Service

Health Insurance Plans

Medical Terminology

Scheduling

Education

High School Graduate or equivalent

Tools

Electronic Medical Record systems

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as a Patient Care Specialist.

Position Status: Full Time

Position Location: Norfolk, VA - Sentara Medical Group - Health Information Management

Standard Working Hours: 8 am - 4:30 pm, Monday - Friday

Overview

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.

Education

• High School Grad or equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 3 years of Clerical, Customer Service experience
• 1 year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers
• Experience with Electronic Medical Record systems preferred

Benefits: Caring For Your Family and Your Career

* Medical, Dental, Vision plans

* Adoption, Fertility and Surrogacy Reimbursement up to $10,000

* Paid Time Off and Sick Leave

* Paid Parental & Family Caregiver Leave

* Emergency Backup Care

* Long-Term, Short-Term Disability, and Critical Illness plans

* Life Insurance

* 401k/403B with Employer Match

* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

* Student Debt Pay Down - $10,000

* Reimbursement for certifications and free access to complete CEUs and professional development

*Pet Insurance
*Legal Resources Plan
*Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.