Patient Care Specialist

Vera Whole Health; Las Vegas (NV); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

13 Paid Holidays

Paid Time Off (PTO)

Job summary

Vera Whole Health in Las Vegas, NV is seeking a Patient Care Specialist to be the first point of contact, ensuring a warm, efficient, and supportive clinic experience. The role requires 2–3 years of front-office healthcare experience, reliable attendance, and strong communication skills.

The PCS will greet patients, manage scheduling, handle payments, verify insurance, and support EMR updates—working in a collaborative care team with a patient-centered approach.

Qualifications

• 2–3 years of healthcare front-office experience.
• Strong reliability and attendance.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Intermediate computer skills (MS Office + EMR).
• Typing speed of 45+ WPM.
• Cultural sensitivity and professionalism with diverse patient populations.
• Additional language skills are a plus.

Responsibilities

• Greet and check in patients with professionalism and compassion.
• Manage front-office operations including scheduling, check-out, and updating EMR records.
• Answer multi-line phones following urgent/emergent protocols.
• Conduct daily appointment reminders and outreach.
• Collect and process payments at time of service.
• Verify insurance eligibility and assist with authorizations.
• Resolve patient concerns with empathy and problem-solving.
• Maintain confidentiality and follow HIPAA and safety protocols.
• Support administrative tasks such as scanning, filing, and supply management.
• Participate in team huddles and contribute to workflow improvements.

Skills

Front-office

Customer service

Communication

Typing 45+ WPM

EMR

MS Office

Tools

EMR

MS Office

Job description

## Patient Care SpecialistApply: Las Vegas, NV: Full time: Posted Yesterday: M103881**Job Description Summary**Patient Care Specialist (PCS) Vera Whole Health Location: 331 N. Buffalo Drive Suite 120 Las Vegas, NV 89145 Schedule: M-F 8-5 Pay: $19-$22 Vera Whole Health is seeking a reliable, customer‐focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‐office experience in a healthcare setting. If you thrive in a patient‐centered environment and enjoy being part of a collaborative care team, this role is a great fit. **How will you make an impact & Requirements****How will you make an impact & Requirements****What You’ll Do*** **Greet and check in patients** with professionalism and compassion* **Manage front‐office operations** including scheduling, check‐out, and updating EMR records* **Answer multi‐line phones** while following urgent/emergent protocols* Conduct daily appointment reminders and outreach* Collect and process payments at time of service* Verify insurance eligibility and assist with authorizations* Resolve patient concerns with empathy and problem‐solving* Maintain confidentiality and follow HIPAA and safety protocols* Support administrative tasks such as scanning, filing, and supply management* Participate in team huddles and contribute to workflow improvements## **What We’re Looking For*** **2–3 years of healthcare front‐office experience (required)*** Strong reliability and consistent attendance* Excellent customer service and communication skills* Ability to multitask in a fast‐paced environment* Intermediate computer skills (MS Office + EMR experience)* Ability to type **45+ WPM*** Cultural sensitivity and professionalism with diverse patient populations* Additional language skills are a plus## **Benefits**Vera Whole Health offers a comprehensive benefits package, including:* **Medical, Dental, and Vision Insurance*** **401(k) Retirement Plan*** **13 Paid Holidays*** **Paid Time Off (PTO)*** Supportive, team‐oriented work environment## **Health & Safety Requirements*** Hep B vaccination or proof of immunity* Negative TB test within 90 days of start date* CPR/BLS certification (pre‐hire)* Annual influenza and COVID‐19 vaccinations per company policy