Patient Care Specialist

Vera Whole Health WA PC; Las Vegas (NV); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

13 Paid Holidays

PTO

Job summary

Vera Whole Health in Las Vegas, NV is hiring a Patient Care Specialist (PCS) to be the first point of contact for patients. The role covers front‑desk check‑in, scheduling, EMR updates, and collecting payments in a patient‑centered clinic.

A minimum of 2–3 years in healthcare front‑office is required, with reliable attendance and strong communication. The position involves greeting patients, answering calls, reminders, insurance verification, and adherence to HIPAA and safety protocols.

Qualifications

• 2–3 years of healthcare front‑office experience.
• Reliable with excellent attendance.
• Strong customer service and communication skills.
• Able to multitask in a fast‑paced environment.
• Typing 45+ WPM; proficient with MS Office and EMR.

Responsibilities

• Greet and check in patients with professionalism and compassion.
• Manage front‑office operations including scheduling, check‑out, and updating EMR records.
• Answer multi‑line phones while following urgent/emergent protocols.
• Conduct daily appointment reminders and outreach.
• Collect and process payments at time of service.
• Verify insurance eligibility and assist with authorizations.
• Resolve patient concerns with empathy and problem‑solving.
• Maintain confidentiality and follow HIPAA and safety protocols.
• Support administrative tasks such as scanning, filing, and supply management.
• Participate in team huddles and contribute to workflow improvements.

Skills

Front-office experience

Customer service

Communication skills

Multitasking

MS Office / EMR

Typing 45 WPM

Cultural sensitivity

Bilingual language skills

Tools

EMR software

Job description

Job Description Summary

Patient Care Specialist (PCS) Vera Whole Health Location: 331 N. Buffalo Drive Suite 120 Las Vegas, NV 89145 Schedule: M-F 8-5 Pay: $19-$22 Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting. If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.

What You’ll Do

• Greet and check in patients with professionalism and compassion
• Manage front‑office operations including scheduling, check‑out, and updating EMR records
• Answer multi‑line phones while following urgent/emergent protocols
• Conduct daily appointment reminders and outreach
• Collect and process payments at time of service
• Verify insurance eligibility and assist with authorizations
• Resolve patient concerns with empathy and problem‑solving
• Maintain confidentiality and follow HIPAA and safety protocols
• Support administrative tasks such as scanning, filing, and supply management
• Participate in team huddles and contribute to workflow improvements

What We’re Looking For

• 2–3 years of healthcare front‑office experience (required)
• Strong reliability and consistent attendance
• Excellent customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Intermediate computer skills (MS Office + EMR experience)
• Ability to type 45+ WPM
• Cultural sensitivity and professionalism with diverse patient populations
• Additional language skills are a plus

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• 13 Paid Holidays
• Paid Time Off (PTO)
• Supportive, team‑oriented work environment

Health & Safety Requirements

• Hep B vaccination or proof of immunity
• Negative TB test within 90 days of start date
• CPR/BLS certification (pre‑hire)
• Annual influenza and COVID‑19 vaccinations per company policy #MPMPG

Compensation Range

Compensation Range: $18.00 to $27.00 The anticipated base salary range represents the Company's good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.