Customer Service Representative

One to One Health; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

One to One Health is seeking a full-time Customer Service Representative to join our care team at Caesars Entertainment in Las Vegas. This role focuses on greeting patients and visitors, answering questions, scheduling appointments via EMR, and maintaining patient records with strict confidentiality.

The successful candidate will demonstrate healthcare familiarity, excellent communication, and professional demeanor.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience as an administrative assistant or in a relevant role.
• Healthcare experience preferred.

Responsibilities

• Greet patients, vendors, and other visitors to our wellness center.
• Answer patient questions and provide assistance when necessary.
• Answer the telephone and redirect calls to appropriate staff, and respond to voicemails promptly.
• Schedule new and follow-up appointments using the EMR system.
• Register new patients and update necessary records.
• Distribute forms and ensure required fields are completed.
• Maintain spreadsheets and confidentiality of patient records.
• Keep waiting area calm, quiet, and welcoming.
• Uphold the center's positive reputation with friendly service.

Skills

Friendly disposition

Organizational skills

Interpersonal communication

Confidentiality

Healthcare regulations knowledge

Leadership

Data analysis

Problem solving

Education

High school diploma or equivalent

2+ years experience in admin role

Healthcare experience preferred

Tools

EMR system

Microsoft Excel

Microsoft Word

Email applications

Job description

Job Details:

Job Location: Caesars Entertainment - Las Vegas - Las Vegas, NV 89109, Position Type: Full Time, Job Shift: Day, Job Category: Admin - Clerical, One to One Health is seeking a full time Customer Service Representative to join our care team located at Caesars Entertainment in Las Vegas!

Job requirements:

• Greet patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.

Qualifications: Skills/Knowledge:

• Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Dedication to maintaining the confidentiality of all patient records
• Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze data, solve problems, and make strategic decisions.
• Experience with financial management and budget oversight in a healthcare setting.
• Proficiency in relevant software and technology systems.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull

Qualifications/ Experience

• High school diploma or equivalent
• 2+ years of experience working as an administrative assistant or in a relevant role
• Health care experience preferred