Patient Service Representative

Valley-Wide Health Systems,Inc.; Alamosa (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free Health Insurance

Air Ambulance Coverage

Life & LTD

Retirement Match

Paid Time Off

Job summary

Valley-Wide Health Systems, Inc. is seeking a Patient Service Representative to support front desk operations at our Colorado clinics.

You will greet patients, verify eligibility, collect co-pays, and update patient records in the EHR, ensuring smooth flow of schedules and a positive patient experience. You will coordinate appointments, respond to inquiries, and assist with coverage of labs, referrals, and imaging while maintaining professional communication with patients and care teams.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location
• BLS certification/training and certification

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Confirm patient demographics and update EHR records.
• Schedule new and return visits based on provider templates, visit type, and patient preference.
• Document management-scanning and filing of patient paperwork in a timely and accurate manner.
• Monitor provider schedules to fill last-minute cancellations and walk-ins.
• Coordinate with care teams for labs, referrals, and imaging.
• Call patients for appointment confirmations and follow-ups; manage patient portal enrollment.
• Call no-show patients to reschedule and refer to Patient Care Navigator if barriers to care exist.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Phone etiquette

Communication

Education

High school diploma

Medical office certification

Tools

NextGen

Epic

eClinicalWorks

Job description

Join Our Team at Valley-Wide Health Systems, Inc.We’re looking for a patient focused, detail-oriented Patient Service Representative who supports smooth clinic operations at the front line of care. You’ll manage check-in and check-out, coordinate appointments, respond to patient needs, and keep schedules moving to create a seamless patient experience.Key Responsibilities:Patient Access and Front Desk OperationsGreet and check in patients with professionalism and cultural sensitivityVerify insurance eligibility and collect co-pays or sliding fee documentationConfirm patient demographics and update EHR recordsRespond to phone calls and patients inquires in a timely and courteous mannerSchedule new and return visits based on provider templates, visit type, and patient preferenceDocument management-scanning and filing of patient paperwork in a timely and accurate mannerSchedule Optimization:Monitor provider schedules throughout the day to identify and fill last-minute cancellationCoordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.Communicate schedule changes clearly to patients and care teams.Assist providers in scheduling follow-up appointments before the patient leaves the clinic.Coordinate patient needs (labs, referrals, imaging) with other departments as needed.Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.Appointment Confirmation ManagementCall patients due for care and schedule needed services.Manage patient portal enrollment and assist patients with needs.Conduct appointment confirmation calls, voicemails, and texts following communication protocols.Document all outreach attempts in the EHR accurately.Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.Requirements:High school diploma or equivalent required; associate degree or medical office certification preferred.1-2 years of healthcare or customer service experience preferred but not required.Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.Bilingual English/Spanish preferred or required, depending on clinic locationBLS certification/training and certificationLocation & type of job: This job is a full-time onsite job located in medical, dental or behavioral health clinics in Colorado.Why Join Valley-Wide?Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.We offer a comprehensive benefits package, including:Free Health Insurance (additional plan options available)Employer-paid Air Ambulance Coverage (MASA)Employer-paid Basic Life, LTD, STDRetirement MatchHealth, Dental, Vision Insurance, HRA, FSA, DCA, Retirement PlanPaid Leave:Vacation: 10 days accrued per yearSick Leave: 12 days accrued per yearHolidays: 7 days per year + 3 Floating HolidaysFor more information and to apply, visit our website: Valley-Wide CareersEqual Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights