Patient Care Specialist

Sentara Health; Charlottesville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Paid Time Off

Parental Leave

Tuition Assistance

Student Debt Pay Down

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Sentara Healthcare in Charlottesville, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office, answer phones, schedule appointments, and assist with patient questions, traveling between offices as needed. The role emphasizes teamwork and delivering an excellent patient experience, handling complex administrative tasks to support care delivery.

Candidates should have a high school diploma, an associate degree or higher preferred, and 3 years of

Qualifications

• HS Diploma required.
• Associate degree or higher allowed in lieu of experience.
• 3 years customer service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record experience preferred.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones and schedule appointments.
• Assist patients and answer questions to ensure excellent patient experience.
• Travel to several offices within greater Charlottesville area as needed.

Skills

Customer service

Phone support

Teamwork

Communication

Education

HS Diploma

Associate degree or higher

Tools

EMR systems

Job description

Overview

VA is hiring a Full-time Patient Care Specialist!

Location

Charlottesville, VA (City/State)

Work Shift

First (Days)

Job Description

Must be flexible to travel to several offices within the greater Charlottesville area. As a Patient Care Specialist with Sentara Healthcare, you will provide non‑clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered.

Experience

• 3 years’ Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record preferred.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.