Patient Care Specialist

Sentara; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Tuition Assistance – $5,250/year and教育

Student Debt Pay Down – $10,000

Life Insurance

Job summary

Sentara Urgent Care Town Center in Virginia Beach, VA is seeking a Flexi Patient Care Specialist to provide non-clinical support in a physician's office, ensuring an excellent patient experience. Primary duties include answering phones, scheduling appointments, and addressing patient questions, with a strong emphasis on teamwork to deliver high-quality care.

The role requires a HS Diploma and 3 years of customer service experience; 1 year in health insurance, medical records data, medical

Qualifications

• HS Diploma is required.
• 3 years of Customer Service experience is required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers is required.

Responsibilities

• Provide non-clinical support within a physician's office to ensure excellent patient experience.
• Answer phones and schedule appointments.
• Answer patient questions and assist with administrative tasks supporting patient care delivery.
• Collaborate with team to ensure high-quality care for patients.

Skills

Customer Service

Appointment Scheduling

Medical Terminology

Education

HS Diploma

Associate degree or higher

Job description

City/StateVirginia Beach, VAWork ShiftRotatingOverview:Sentara Urgent Care Town Center is now hiring a Flexi Patient Care Specialist in Virginia Beach, VA!Clinic HoursMonday - Friday, 8:00AM - 8:00PMSaturday and Sunday 8:00AM - 4:00PMOverviewAs a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.EducationHS Diploma (Required)Associate Level degree or higher in lieu of the required experience will be consideredExperience3 years Customer Service experience (Required)1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)Keywords: Patient Care Specialist, Talroo-Allied Health, Medical OfficeBenefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.