Patient Care Specialist

Sentara Health; Gloucester (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara Urgent Care in Gloucester, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician office, handling phones, scheduling, and patient inquiries.

The role emphasizes teamwork and a patient-focused experience; requires HS Diploma, 3 years of customer service, and at least 1 year in health insurance/medical data contexts.

Qualifications

• 3 years of Customer Service experience is required.
• At least 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers.

Responsibilities

• Provide non-clinical support in a physician's office and ensure excellent patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with team to ensure high-quality care delivery.

Skills

Customer service

Phone support

Teamwork

Education

HS Diploma

Associate degree or higher (in lieu of experience)

Tools

Registration systems

Medical office software

Job description

Overview

Sentara Urgent Care is now hiring a full-time Patient Care Specialist in Gloucester, VA!

City/State

Gloucester, VA

Work Shift

Swing Shift

Clinic Hours

Monday - Friday, 8:00AM - 8:00PM

Saturday and Sunday 8:00AM - 4:00PM

This position requires a flexible schedule, with rotating shifts based on operational needs.

Job Description

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.