Patient Care Specialist

Sentara Health; Carrollton (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term & Short-Term Disability

Life Insurance

401k/403b with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Pet Insurance

Legal Resources Plan

Annual discretionary bonus eligibility

Job summary

Sentara Health is hiring a full-time Patient Care Specialist in Carrollton, VA. You will join Sentara Family Medicine Physicians - St. Lukes to provide crucial non-clinical support in a busy physician’s office, ensuring an excellent patient experience.

The role involves answering phones, scheduling appointments, and assisting patients with questions. A strong emphasis on teamwork and patient care is highlighted, with opportunities to learn more about the day-to-day life in this role.

Qualifications

• 3 years of customer service experience required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required.

Responsibilities

• Provide non-clinical support in a physician's office to ensure excellent patient experience.
• Answer phones and schedule appointments.
• Assist patients by answering questions and guiding them through processes.

Skills

Customer service

Health insurance plans

Medical records data

Medical terminology

Registration

Scheduling

Third party payers

Education

HS Diploma

Associate degree or higher

Job description

Overview

City/State: Carrollton, VA

Work Shift: First (Days)

Hours: Monday - Friday, 6:45AM - 5:00PM, day shift.

Sentara Family Medicine Physicians - St. Lukes is now hiring a full-time Patient Care Specialist in Carrollton, VA!

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.