Patient Care Specialist

Pharmacy Solutions; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Pharmacy Solutions in Arlington, TX is seeking a Pharmacy Patient Care Specialist who will handle incoming calls, assist patients with prescriptions, and support the sales team by identifying and forwarding potential leads.

You will work with a friendly, energetic team, provide accurate drug information, and ensure courteous, compassionate service while meeting call and sales quotas.

Qualifications

• Provide exceptional service to patients and healthcare providers
• Efficiently handle incoming calls
• Identify customer questions, concerns, and needs
• Recommend wellness products to enhance patients' health journeys

Responsibilities

• Offer accurate answers and solutions to customer queries
• Communicate with customers in a compassionate and patient manner
• Redirect customers to appropriate teams or departments as necessary
• Support sales efforts by identifying and forwarding potential leads to sales representatives
• Foster professional relationships with ongoing customers through superior customer service
• Follow up with callers regarding questions or refill requests
• Collaborate with immediate team, other customer service teams, the sales team, and various company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both individually and as a team
• Adhere to company communication procedures, policies, and guidelines consistently
• Prioritize customer satisfaction in every duty performed

Skills

Customer service

Communication skills

Team collaboration

Sales support

Nutraceutical knowledge

Job description

As a Pharmacy Patient Care Specialist, you will play a crucial role in our customer-centric approach by efficiently handling incoming calls, assisting patients with prescriptions, addressing customer inquiries, and facilitating the transfer of potential leads to our sales team. Knowledge of nutraceuticals and wellness essentials is advantageous. We are seeking candidates with an outgoing, positive demeanor, a motivated and energetic work ethic, and a proven history of effective collaboration within a team environment. This position reports to the Operations Manager.

Duties and Responsibilities:

• Provide exceptional service to patients and healthcare providers
• Efficiently handle incoming calls
• Identify customer questions, concerns, and needs
• Recommend wellness products to enhance patients' health journeys
• Offer accurate answers and solutions to customer queries
• Communicate with customers in a compassionate and patient manner
• Redirect customers to the appropriate teams or departments as necessary
• Support sales efforts by identifying and forwarding potential leads to sales representatives
• Foster professional relationships with ongoing customers through superior customer service
• Follow up with callers regarding questions or refill requests
• Collaborate with immediate team, other customer service teams, the sales team, and various company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both individually and as a team
• Adhere to company communication procedures, policies, and guidelines consistently
• Prioritize customer satisfaction in every duty performed