Pharmacy Patient Support Specialist - 253388

Medix™; Plymouth (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Medix™ is seeking a dedicated customer success representative in Plymouth, Minnesota. The role involves proactive monitoring of customer accounts, providing support through inbound and outbound calls, and leading onboarding for new customers. Candidates should possess a strong customer-focused mindset and excellent communication skills. Prior experience in a patient success role and familiarity with the healthcare industry are preferred. Candidates may also conduct patient training via phone or in various settings.

Qualifications

• Proven experience in a patient or member success role.
• Healthcare industry experience preferred.

Responsibilities

• Monitor customer accounts for potential issues.
• Provide first-line support for inbound customer calls.
• Conduct health assessments to gauge customer satisfaction.
• Perform outbound calls for technical support.
• Lead remote onboarding for new customers.
• Provide patient training as needed.
• Troubleshoot device-related issues.
• Ensure compliance with SOPs.

Skills

Customer-focused mindset

Organizational skills

Clear communication skills

Problem-solving abilities

Attention to detail

Education

Experience in a patient or member success role

Healthcare industry experience

Job description

• Proactively monitor customer accounts to identify potential issues and address them in a timely manner
• Serve as first-line support for inbound customer calls, providing prompt and effective assistance
• Conduct regular check-ins and health assessments to gauge customer satisfaction and identify areas for improvement
• Perform outbound calls to support users with technical issues, reminders, and guidance
• Lead remote onboarding for new customers, including product training and ongoing support to ensure successful adoption
• Provide patient training via phone, video, or in-person (clinic, pharmacy, or home settings as needed)
• Troubleshoot device-related issues and coordinate replacements when necessary
• Ensure compliance with standard operating procedures (SOPs), including servicing, handling complaints, and product returns
• Proven experience in a patient or member success role
• Healthcare industry experience preferred

Key Skills & Attributes

• Strong customer-focused mindset, including handling and resolving complaints professionally
• Excellent organizational and time management skills
• Clear and effective communication skills
• Strong problem-solving and decision‑making abilities
• High attention to detail with the ability to manage multiple tasks

Performance Metrics

• Timely completion of support tickets
• Effectiveness in resolving customer issues