Patient Care & Service Support Specialist

Lincare-085e31cd; Livingston (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Job summary

Lincare is seeking an attentive customer service associate to handle inbound and outbound calls, educate customers on products and services, and document interactions in the computerized system.

You will verify orders, update demographic information, and assist colleagues with training while ensuring accuracy in dosage and frequency calculations.

This role emphasizes clear communication, compliance with physician orders, and delivering reliable support in a fast-paced healthcare environment.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Reading orders

Communication

Training others

Dosage calculations

Following instructions

Education

High School Diploma/GED

Tools

Data entry

Job description

Lincare is seeking an attentive customer service associate to handle inbound and outbound calls, educate customers on products and services, and document interactions in the computerized system.

You will verify orders, update demographic information, and assist colleagues with training while ensuring accuracy in dosage and frequency calculations.

This role emphasizes clear communication, compliance with physician orders, and delivering reliable support in a fast-paced healthcare environment.