Patient Services Support Specialist

American HomePatient; Woodway (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare is seeking a customer communications agent to support patients by handling inbound and outbound calls, assessing needs, educating on products/services, and ensuring accurate documentation. The role includes order entry and maintaining updated demographic records, with emphasis on physician direction compliance and patient education.

Ideal candidates will have a high school diploma or GED, strong communication skills, and experience with computerized record-keeping systems.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer communication

Training others

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Record keeping system

Computer entry

Job description

Lincare is seeking a customer communications agent to support patients by handling inbound and outbound calls, assessing needs, educating on products/services, and ensuring accurate documentation. The role includes order entry and maintaining updated demographic records, with emphasis on physician direction compliance and patient education.

Ideal candidates will have a high school diploma or GED, strong communication skills, and experience with computerized record-keeping systems.