Medical Scheduling & Admin Support Specialist

US-Department-of-Veterans-Affair; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Medical Support Assistant (MSA) position is based at the LTC Charles S. Kettles VA Medical Center within the U.S. Department of Veterans Affairs.

It involves performing administrative and clerical duties as a member of the healthcare team to support patient care services. Applicants may qualify at GS-3 to GS-5 levels; for GS-5, one year of experience or two years of higher education is required, with strong skills in scheduling, data entry, and customer service supporting patient care

Qualifications

• US citizenship required; non-citizens may be eligible only as allowed by VA policy.
• High school diploma, GED, or state/province proficiency credential.
• English language proficiency in speaking and writing per 38 USC 7403(f).
• For GS-5: one year of creditable experience or two years of education beyond high school.
• Grandfathering provision may apply to current VA employees in this occupation.

Responsibilities

• Provide a full range of administrative and clerical duties as part of the healthcare team.
• Schedule, reschedule, and cancel patient appointments and consults.
• Enter, modify, and retrieve sensitive medical information in electronic health records and scheduling systems.
• Assist with referrals to other clinics and patient inquiries to resolve issues.
• Support patient flow and maintain health records in a confidential manner.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Data entry

Communication

Education

High school diploma or GED

Two years education beyond high school

Tools

None

Job description

The Medical Support Assistant (MSA) position is based at the LTC Charles S. Kettles VA Medical Center within the U.S. Department of Veterans Affairs.

It involves performing administrative and clerical duties as a member of the healthcare team to support patient care services. Applicants may qualify at GS-3 to GS-5 levels; for GS-5, one year of experience or two years of higher education is required, with strong skills in scheduling, data entry, and customer service supporting patient care