Medical Support Assistant

Talentify; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Charles George Medical Center is currently recruiting for multiple Medical Support Assistants within the Health Administration Services. The MSA will independently perform a full range of duties related to healthcare delivery in inpatient or outpatient settings, including answering phones, greeting patients, and scheduling appointments according to VHA scheduling guidelines.

Responsibilities include coordinating transfers, updating demographics and insurance information at check-in, and

Responsibilities

• Answers phones, greets patients, relays messages to appropriate staff
• Schedules appointments, including interpreting and verifying provider orders
• Coordinates administrative functions related to transfers and demographics/insurance verification

Job description

The Charles George Medical Center is currently recruiting for multiple Medical Support Assistants within the Health Administration Services.

Duties

This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of health care services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).