Patient Access & Scheduling Specialist

Optum; City of Middletown (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision

401(k)

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Voluntary benefits

Job summary

Optum is seeking a Patient Services Representative in Middletown, NY. The role involves greeting and registering patients, verifying insurance, collecting payments, and guiding patients through scheduling and check-in processes.

The position requires the ability to work a 37.5-hour week with rotating weekends in a busy medical office. Candidates should have at least 1 year of customer service or healthcare experience and strong computer skills, including proficiency with Outlook and EPIC/EHR

Qualifications

• High School Diploma/GED or equivalent.
• 1+ years of customer service or healthcare related experience.
• 1+ years of computer proficiency, including using multiple web browsers and Microsoft Outlook.

Responsibilities

• Greet and register patients in a prompt, courteous manner.
• Verify insurance eligibility and collect payments as required.
• Assist with scheduling, check-in/check-out, and patient communications.
• Maintain HIPAA compliance and accurate patient records.
• Support office operations and cross-train across departments.

Skills

Customer service

Healthcare knowledge

Computer skills

Multitasking

Tools

EPIC/EHR systems

Outlook

Scheduling software

Job description

Optum is seeking a Patient Services Representative in Middletown, NY. The role involves greeting and registering patients, verifying insurance, collecting payments, and guiding patients through scheduling and check-in processes.

The position requires the ability to work a 37.5-hour week with rotating weekends in a busy medical office. Candidates should have at least 1 year of customer service or healthcare experience and strong computer skills, including proficiency with Outlook and EPIC/EHR