Patient Care & Scheduling Specialist

Healthtexas; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

$500 signing bonus

15 days PTO per year

Employer paid insurance for associate

Dental and vision insurance

401(k) contributions and more

Job summary

HealthTexas is seeking a Patient Care Representative/CC Agent in San Antonio, TX to deliver high-quality customer service in a fast-paced inbound call center environment. You will handle scheduling, registration, and patient communications while maintaining accurate records and privacy standards.

The role requires strong communication, typing speed, and multitasking abilities, with opportunities for development in a physician-owned organization with competitive benefits.

Qualifications

• 6 month call/contact center experience or equivalent (answering phones).
• 2 years customer service experience in last 8 years.
• Must type minimum 35 WPM.
• Spanish preferred, NOT required.
• 1 year of Sales experience preferred, NOT required.
• Healthcare industry experience and experience with 3rd party payers strongly preferred.
• Excellent verbal communication skills and problem solving abilities.

Responsibilities

• Provides a high level of professionalism and customer service while delivering first-level support of all inbound calls and directs them to the appropriate personnel.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients.
• Accurately updates patient records following established guidelines for notes to clinics and providers.
• Follows standard operating procedures and quickly identifies and escalates high-priority issues.
• Performs professionally when confronted with escalations, emergencies, or unusual situations.
• Provides accurate, timely and professional resolution on all supported issues.
• Accurately triages, assigns/escalating tickets per current processes and standards.
• Files and retrieves electronic medical records in accordance with established procedures while meeting production goals.
• Researches unidentified incoming electronic documents.
• Handles requests for medical records or information and sorts requests accordingly.
• Makes phone contact with clinics, departments, physicians, patients and outside organizations as necessary for operations.
• Maintains patient privacy and adheres to regulatory requirements.
• Correctly utilizes all required electronic systems.
• Timely and accurate completion of all assigned duties.
• Maintain dependable attendance and schedule adherence.

Skills

Call center experience

Customer service

Typing speed 35 WPM

Spanish (preferred)

Sales experience (preferred)

Microsoft Office & EMR

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

HealthTexas is seeking a Patient Care Representative/CC Agent in San Antonio, TX to deliver high-quality customer service in a fast-paced inbound call center environment. You will handle scheduling, registration, and patient communications while maintaining accurate records and privacy standards.

The role requires strong communication, typing speed, and multitasking abilities, with opportunities for development in a physician-owned organization with competitive benefits.