Patient Care & Scheduling Specialist

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Patient Care Coordinator to coordinate patient appointments across online channels (ZocDoc, websites, landing pages, Solution Reach) and manage recall programs.

You will interact with patients by phone and online, ensuring efficient scheduling and adherence to clinic protocols. The role emphasizes detail orientation, professional demeanor, and strong communication in English, with the ability to follow instructions and maintain HIPAA-compliant practices.

Qualifications

• Interpersonal skills to support customer service and team needs.
• Detail oriented with professional attitude and reliability.
• Ability to follow verbal and written instructions with clear grammar.

Responsibilities

• Schedule appointments for patients via phone, online, and multiple channels.
• Maintain clinic scheduling protocols and patient recall programs.
• Interact with patients online or by phone to coordinate appointments.
• Manage inquiries in scheduling platforms (ZocDoc, Solution Reach, etc.) to ensure timely responses.
• Support HIPAA-compliant practices and high-quality customer service.

Skills

Interpersonal skills

Attention to detail

Communication in English

Organization & multitasking

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

U.S. Dermatology Partners is seeking a Patient Care Coordinator to coordinate patient appointments across online channels (ZocDoc, websites, landing pages, Solution Reach) and manage recall programs.

You will interact with patients by phone and online, ensuring efficient scheduling and adherence to clinic protocols. The role emphasizes detail orientation, professional demeanor, and strong communication in English, with the ability to follow instructions and maintain HIPAA-compliant practices.