Patient Care Coordinator Clinic

U.S. Dermatology Partners; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

PTO & Paid Holidays

Company Paid Life Insurance

Employee Perks Program

Job summary

U.S. Dermatology Partners is seeking a Patient Care Coordinator to schedule appointments across multiple channels, including ZocDoc and online platforms, and to manage recall programs. You will interact with patients by phone or online and follow established scheduling protocols to ensure timely responses.

This role emphasizes attention to detail, strong communication, and proficiency with standard office software, enabling top-tier patient service and seamless clinic operations.

Qualifications

• Detail oriented with professional attitude and reliability.
• Ability to follow verbal & written instructions with proper grammar and spelling.
• Interpersonal skills to support customer service and teamwork.
• Able to communicate effectively in English, verbally and in writing.
• Basic to intermediate mathematical/analytical problem-solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of relevant systems and HIPAA guidelines.

Responsibilities

• Interact with patients online or by phone to schedule appointments.
• Maintain thorough understanding of scheduling protocols.
• Follow up with patient inquiries via phone or online.
• Contact patients for recall programs and schedule appointments.
• Manage patient inquiries in ZocDoc, Solution Reach, and other applications for timely responses.
• Adhere to safety policies and procedures and support high-quality customer service.
• Perform other duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Interpersonal skills

Verbal and written communication

English communication

Mathematical/analytical ability

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Outlook

ZocDoc

Solution Reach

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Coordinate the scheduling of appointments or patients who submit requests online (via numerouschannels such as ZocDoc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Alsoresponsible for the patient recall program.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Interact with patients online or on phone to schedule them for appointmentsMaintains thorough understanding of clinic scheduling protocolsFollow up with patient inquiries via phone or onlineContact patients for recall programs and get patients scheduled for appointmentsManage patient inquiries in ZocDoc, solution reach, and other applications to ensure timely response timeAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience Requirements3 years’ work experience in a Patient Care Coordinator role or similarSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.Benefits:Medical, Dental, & Vision401kPTO & Paid HolidaysCompany Paid Life InsuranceEmployee Perks Program