Patient Care Coordinator Clinic

U.S. Dermatology Partners; Saint Joseph (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Scheduling Coordinator to manage appointment requests across online channels (ZocDoc, websites, Landing Pages, Solution Reach) and run the patient recall program at multiple clinics.

You will interact with patients by phone or online, follow scheduling protocols, and ensure timely responses, supporting high-quality patient service and clinic efficiency.

Responsibilities

• Interact with patients online or on phone to schedule them for appointments
• Maintains thorough understanding of clinic scheduling protocols
• Follow up with patient inquiries via phone or online
• Contact patients for recall programs and get patients scheduled for appointments
• Manage patient inquiries in ZocDoc, solution reach, and other applications to ensure timely response time
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinate the scheduling of appointments or patients who submit requests online (via numerous channels such as ZocDoc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also responsible for the patient recall program.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Interact with patients online or on phone to schedule them for appointments


• Maintains thorough understanding of clinic scheduling protocols


• Follow up with patient inquiries via phone or online


• Contact patients for recall programs and get patients scheduled for appointments


• Manage patient inquiries in ZocDoc, solution reach, and other applications to ensure timely response time


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.