Patient Care Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Penn Medicine is seeking a patient-focused Medical Office Assistant to support a busy General Cardio ACHD clinic at the Perelman Center for Advanced Medicine. The role includes triaging calls, scheduling outpatient visits and procedures, handling medical records, and facilitating communications between patients and clinicians.

The ideal candidate has a High School Diploma or GED and 2+ years in a medical office or similar setting, with strong technical and interpersonal skills.

Qualifications

• Strong technical skills and the ability to manage multiple tasks.
• Excellent attention to detail and accuracy in documentation.
• Good critical thinking and problem solving in a clinical office setting.
• Strong communication and customer service orientation with patients and staff.

Responsibilities

• Greet and screen patients, schedule appointments and direct inquiries.
• Process medical records and ensure timely documentation and correspondence.
• Coordinate pre-op testing, tests, and referrals as needed by providers.
• Handle billing prep, prior authorizations, and patient communications.
• Maintain calendars and Epic templates; support meetings and travel requests.

Skills

Technical skills

Process optimization

Attention to detail

Patient/customer focus

Critical thinking

Independent and team work

Patient confidentiality

Education

High School Diploma/GED

Job description

Penn Medicine is seeking a patient-focused Medical Office Assistant to support a busy General Cardio ACHD clinic at the Perelman Center for Advanced Medicine. The role includes triaging calls, scheduling outpatient visits and procedures, handling medical records, and facilitating communications between patients and clinicians.

The ideal candidate has a High School Diploma or GED and 2+ years in a medical office or similar setting, with strong technical and interpersonal skills.