Patient Care & Scheduling Specialist

Total Vision; Novato (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Total Vision in Novato, CA is seeking a professional Front Desk/Administrative Assistant to greet patients, verify insurance, schedule visits, and manage front-desk operations in a fast-paced optometry practice.

The role requires strong communication skills, bilingual English/Spanish, and the ability to multitask while delivering excellent patient service. Some travel between practices may be needed, with an emphasis on accuracy and reliability.

Qualifications

• High school diploma or equivalent is required.
• Bilingual in English/Spanish preferred.
• Experience in Ophthalmic/optometric/medical industry is a plus but not required.
• Strong communication and customer service skills are essential.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Greet patients warmly and manage check-in processes.
• Answer phones, schedule appointments per doctor preferences, and transcribe messages.
• Verify insurance eligibility and assist with claims when needed.
• Enter and organize documents in the EHR system.
• Confirm next-day appointments and manage recalls/appointment changes.
• Prepare patient charts and assist with front-desk organization at all times.
• Support daily opening/closing procedures as required.

Skills

Customer service

Communication

Multitasking

Tech proficiency

Bilingual Spanish

Education

High school diploma

Tools

EHR software

Optometry equipment

Job description

Total Vision in Novato, CA is seeking a professional Front Desk/Administrative Assistant to greet patients, verify insurance, schedule visits, and manage front-desk operations in a fast-paced optometry practice.

The role requires strong communication skills, bilingual English/Spanish, and the ability to multitask while delivering excellent patient service. Some travel between practices may be needed, with an emphasis on accuracy and reliability.