Patient Center Scheduling Coordinator

Kids for the Future; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Spine and Joint Centers in Lawrenceville, GA is hiring a Patient Center Scheduling Coordinator. This full-time, benefited role supports scheduling, patient intake, and information services within a busy spine and joint care practice. Primary location at the Administrative Building in Lawrenceville.

Responsibilities include guiding calls, updating EMR data, and assisting patients with providers and locations while maintaining high service standards.

Qualifications

• 1 year of call center experience preferred.
• 1+ years’ experience in healthcare preferred.
• Background in using EMR software preferred.
• Previous experience with eClinicalWorks preferred.

Responsibilities

• Answer and direct calls to respective departments with calm demeanor.
• Schedule and reschedule patients according to need, availability, and urgency.
• Inform callers about providers, services, and practice locations.
• Assist and navigate patients to facilities using mapping resources.
• Update patient information in the EMR system.
• Translate and assist patients by addressing needs.
• Follow all company policies on patient service standards.

Skills

Personable

Detail-oriented

Verbal communication

Written communication

Under pressure

Bilingual

Tools

eClinicalWorks

EMR software

Job description

• Employee Type FT Non-Exempt

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Job Description Summary

Under general supervision of a licensed provider, as a Patient Center Scheduling Coordinator, one must be detail-oriented with excellent phone call diction and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask, as we are a fast-paced practice. Gain skills and knowledge of organization policies and procedures in support of the department.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Scheduling Supervisor. This position’s primary location will be at the Administrative Building in Lawrenceville, GA

Responsibilities

• Maintaining vocal composure, answering and directing calls to respective departments
• Scheduling/rescheduling patients depending on need, availability, and urgency
• Informing callers about our providers, services, and practice locations
• Assist and navigate patients to the correct facilities using mapping resources
• Updating patient information on the electronic medical records system
• Translate and assist patients by addressing needs
• Following all company policies on patient service standards

Skills And Abilities

• Must be personable and detail-oriented as a representative of the practice while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters.
• Work well under pressure in a fast-paced environment
• Bilingual candidates encouraged

Education And Experience

• Background in using EMR software preferred
• 1 year of call center experience preferred
• 1+ years’ experience in healthcare preferred
• Previous experience with eClinicalWorks preferred