Patient Care & Scheduling Coordinator

Optum; Austin (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision & Life Insurance

401(k)

Job summary

Optum is seeking a Patient Service Representative to support clinical office operations in Austin. You will assist with patient registration, insurance verification, and scheduling while handling co-pays and deposits. This on-site role requires strong Microsoft Office skills and healthcare environment experience.

Typical hours are Monday–Friday, 8:00am–5:00pm, at 1901 W William Cannon Dr, Austin, TX. The position emphasizes patient service, accuracy, and teamwork in a fast-paced health system

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a medical environment preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Greets patients and manages wait times.
• Complete check-in and check-out tasks including insurance verification.
• Handle co-pays, co-insurance, and deductibles; issue receipts.
• Manage cashier box and daily deposits per policy.
• Process walk-in patients and visitors; answer phones.
• Schedule appointments and re-direct calls as needed.
• Maintain medical records and ensure documents are filed/scanned.
• Ensure all correspondence is scanned and logged; process records requests.
• Establish and maintain professional relationships with patients and staff.
• Perform other related duties as assigned by supervisor.

Skills

Microsoft Office

Phone etiquette

Education

High School Diploma/GED

2+ years medical environment

Tools

EMR software

ICD-10 coding

CPT coding

Job description

Optum is seeking a Patient Service Representative to support clinical office operations in Austin. You will assist with patient registration, insurance verification, and scheduling while handling co-pays and deposits. This on-site role requires strong Microsoft Office skills and healthcare environment experience.

Typical hours are Monday–Friday, 8:00am–5:00pm, at 1901 W William Cannon Dr, Austin, TX. The position emphasizes patient service, accuracy, and teamwork in a fast-paced health system