Patient Care & Scheduling Specialist

Ohio State University Physicians; Hilliard (OH); In loco; USD 22.000 - 34.000; Tempo pieno

Descrizione del lavoro

Ohio State University Physicians is seeking a patient-facing support roles to join a dynamic outpatient team. You will greet patients, register and check in, handle scheduling and payments, and maintain accurate contact and insurance details in our EMR systems.

The position emphasizes strong communication with patients, staff, and refering offices, with opportunities to assist management in daily operations and contribute to a compassionate care environment.

Competenze

• High School diploma or equivalent.
• One year of customer service experience.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Mansioni

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable).
• Monitors length of patient’s wait and notifies the appropriate party of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Maintains the cash drawer, reconciles daily cash, and prepares bank deposits where assigned.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
• Ability to perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

Conoscenze

Customer service

Multitasking

Communication skills

Problem solving

Interpersonal skills

Formazione

High School diploma

Descrizione del lavoro

Ohio State University Physicians is seeking a patient-facing support roles to join a dynamic outpatient team. You will greet patients, register and check in, handle scheduling and payments, and maintain accurate contact and insurance details in our EMR systems.

The position emphasizes strong communication with patients, staff, and refering offices, with opportunities to assist management in daily operations and contribute to a compassionate care environment.