Patient Care & Scheduling Specialist

Optum; Burlington (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Burlington, MA is seeking a Medical Secretary to deliver exceptional patient service and support to clinicians and staff. You will manage phone calls, schedule appointments, handle follow-ups, and assist with outreach calls while safeguarding PHI and complying with HIPAA policies.

The role emphasizes independent work, patient flow optimization, and coordination of referrals and imaging within Urgent Care / Orthopedics. On-site schedule is Monday–Friday, 8 AM–5 PM.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Intermediate level of proficiency with Microsoft Office products.

Responsibilities

• Manages patient scheduling and follow-ups for Urgent Care / Orthopedics.
• Answers phones and assists patients, clinicians and staff.
• Coordinates referrals, imaging, and interdepartmental communication.
• Ensures HIPAA privacy and protects PHI in all forms as required.

Skills

Customer service

Healthcare experience

Microsoft Office

Education

High School Diploma/GED

Job description

UnitedHealth Group in Burlington, MA is seeking a Medical Secretary to deliver exceptional patient service and support to clinicians and staff. You will manage phone calls, schedule appointments, handle follow-ups, and assist with outreach calls while safeguarding PHI and complying with HIPAA policies.

The role emphasizes independent work, patient flow optimization, and coordination of referrals and imaging within Urgent Care / Orthopedics. On-site schedule is Monday–Friday, 8 AM–5 PM.