Patient Care & Medical Office Coordinator

Brown-University-Health-1; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a patient services representative to assist physicians in delivering high‑quality care. You will greet patients, schedule appointments, check in/out, verify demographics and insurance, and collect copays with a focus on excellent customer service.

The role requires adherence to OSHA/DOH standards, strong data privacy, and teamwork, with work hours 8:30am–5:00pm, Monday through Friday, in Warwick, RI at CM-Warwick-Bald Hill Pediatrics.

Qualifications

• Answer phones and schedule appointments
• Verify demographics and insurance information for every patient
• Collect patient balances, copays, and credit cards at time of service
• Provide superior customer service and patient care

Responsibilities

• Answer phones, schedule appointments, check patients in and out
• Coordinate specialist appointments and referrals
• Verify demographics and insurance information for every patient
• Assist patients with Kiosk sign in
• Schedule, coordinate, and track referrals and pre-authorizations
• Protect patient demographic, clinical and financial information
• Adhere to office workflows and attend related meetings

Job description

Brown University Health is seeking a patient services representative to assist physicians in delivering high‑quality care. You will greet patients, schedule appointments, check in/out, verify demographics and insurance, and collect copays with a focus on excellent customer service.

The role requires adherence to OSHA/DOH standards, strong data privacy, and teamwork, with work hours 8:30am–5:00pm, Monday through Friday, in Warwick, RI at CM-Warwick-Bald Hill Pediatrics.