Patient Care & Scheduling Coordinator

Brown University Health; Providence (AL); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking an organized front desk/office coordinator to support physicians and staff in Providence. You will answer phones, schedule appointments, check patients in and out, and coordinate referrals while upholding compassionate service and the organization’s values.

The role requires a two-year medical office program or equivalent experience, strong English communication, and proficiency with scheduling and patient data.

Qualifications

• Two-year medical office management/secretary program or equivalent experience.
• Ability to care for patients across the lifespan.
• Proficient in English and medical office procedures.
• Strong interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, check patients in and out from their appointment and coordinate specialist appointments for patients
• Collect patient balances, copays, and credit cards at time of service
• Review lists of patients who need appointments and calls to schedule when due
• Verify demographics and insurance carrier information for every patient
• Assist patients with Kiosk sign in
• Comply with OSHA and DOH standards
• Schedule, coordinate, and track STAT patient referrals and pre-authorizations
• Adhere to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provide superior customer service and outstanding patient care
• Attend meetings/workshops as they relate to current position and office workflows
• Perform other miscellaneous job-related duties as assigned

Job description

Brown University Health is seeking an organized front desk/office coordinator to support physicians and staff in Providence. You will answer phones, schedule appointments, check patients in and out, and coordinate referrals while upholding compassionate service and the organization’s values.

The role requires a two-year medical office program or equivalent experience, strong English communication, and proficiency with scheduling and patient data.