Medical Office Coordinator: Patient Scheduling

Brown University Health; Colorado; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk associate to support physicians by handling phones, scheduling, patient check-in/out, and coordinating referrals. You will verify demographics and insurance, collect balances, and assist patients with the kiosk sign-in to ensure smooth daily operations.

The role emphasizes customer service, accuracy, and adherence to health information privacy standards, with typical M-F daytime hours and on-site work at Warwick, Rhode Island location.

Qualifications

• High school diploma required; basic computer skills and knowledge of medical terminology required.
• Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments for patients.
• Collecting patient balances, copays, and credit cards at time of service.
• Reviewing lists of patients who need appointments and calling to schedule when due.
• Verifying demographics and insurance carrier information for every patient.
• Assisting patients with Kiosk sign in.
• Complying with OSHA and DOH standards.
• Scheduling, coordinating, and tracking STAT patient referrals and pre-authorizations.
• Adhering to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information.
• Providing superior customer service and outstanding patient care.
• Attending meetings/workshops as they relate to current position and office workflows.
• Performing other miscellaneous job-related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Sensitivity to patients

Education

High school diploma

Job description

Brown University Health is seeking a front desk associate to support physicians by handling phones, scheduling, patient check-in/out, and coordinating referrals. You will verify demographics and insurance, collect balances, and assist patients with the kiosk sign-in to ensure smooth daily operations.

The role emphasizes customer service, accuracy, and adherence to health information privacy standards, with typical M-F daytime hours and on-site work at Warwick, Rhode Island location.