Patient Care & Scheduling Coordinator

Hospital for Special Surgery; New York, Northern (NY, KY); Hybrid; USD 50,000 - 76,000; Full time

Job summary

Hospital for Special Surgery is seeking a Patient Care Coordinator to support front-desk and clinical administration in New York. The role involves greeting patients, scheduling appointments, and coordinating referrals with the physician team.

You will manage billing steps, collect copayments, and ensure accurate chart documentation, using EPIC and MS Office tools. The position emphasizes customer service, teamwork, and adherence to hospital policies.

Qualifications

• High school diploma or GED required or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professionalism.
• Ability to multitask in a fast-paced environment and follow through.

Responsibilities

• Answers phones and greets patients courteously and professionally.
• Schedules appointments and coordinates referrals and services.
• Manages check-out, billing, and collections as needed.
• Obtains authorizations and tracks pre-authorizations and documentation.

Skills

Communication skills

Customer service

Multitasking

Team collaboration

Detail-oriented

Problem-solving

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery is seeking a Patient Care Coordinator to support front-desk and clinical administration in New York. The role involves greeting patients, scheduling appointments, and coordinating referrals with the physician team.

You will manage billing steps, collect copayments, and ensure accurate chart documentation, using EPIC and MS Office tools. The position emphasizes customer service, teamwork, and adherence to hospital policies.