Floating Office Coordinator — Patient Scheduling & Support

Hospital for Special Surgery; Paramus (NJ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Hospital for Special Surgery is seeking an administrative professional to provide comprehensive support to multiple physician practices in New Jersey and New York City. This role includes answering phones, scheduling, insurance pre-certifications, patient check-in/out, copay collection, and EMR documentation across sites.

Ideal candidates have an associates degree, 5+ years in a physician office, and proficiency with EPIC and healthcare terminology.

Qualifications

• Associates degree required; some college preferred.
• 5+ years physician office experience or equivalent in healthcare administration.
• Experience with EPIC EMR and insurance pre-certifications preferred.

Responsibilities

• Answer phones and patient inquiries; schedule appointments and procedures.
• Obtain insurance pre-certifications and authorizations.
• Check-in/out patients; collect copays and scan documents into EMR.
• Coordinate across NJ and NYC offices; commute to regional sites as needed.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Team collaboration

Detail oriented

Computer skills

Healthcare terminology

Education

Associates

Some college

Tools

EPIC

EMR systems

Job description

Hospital for Special Surgery is seeking an administrative professional to provide comprehensive support to multiple physician practices in New Jersey and New York City. This role includes answering phones, scheduling, insurance pre-certifications, patient check-in/out, copay collection, and EMR documentation across sites.

Ideal candidates have an associates degree, 5+ years in a physician office, and proficiency with EPIC and healthcare terminology.