Patient Care Coordinator: Scheduling & Patient Support

Hospital for Special Surgery; New York (NY); Hybrid; USD 37,195 - 56,481; Full time

Job summary

Hospital for Special Surgery seeks a Patient Care Coordinator to support a physician practice with day-to-day administrative tasks and patient flow. The role involves triaging calls, scheduling appointments, verifying insurance, collecting payments, and coordinating with billing to ensure timely processing.

You will work with Epic, manage pre-certifications, and help maintain accurate charts while delivering courteous, professional service to patients and families across NJ and NYC sites.

Qualifications

• High School Diploma or equivalent (G.E.D.) required.
• Minimum 2 years Healthcare/Medical Secretary experience.
• Experience with Epic and Microsoft Office preferred.

Responsibilities

• Provide administrative support to a physician practice and coordinate meetings.
• Triage calls, schedule appointments, verify insurance, and collect payments.
• Obtain insurance pre-certifications and authorizations; filing and chart preparation.
• Liaise with billing company; maintain professional communication with patients and clinical staff.

Skills

Verbal communication

Written communication

Customer service

Organization

Problem solving

Multitasking

Team collaboration

Attention to detail

Technical aptitude

Education

High School Diploma or equivalent (G.E.D.)

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery seeks a Patient Care Coordinator to support a physician practice with day-to-day administrative tasks and patient flow. The role involves triaging calls, scheduling appointments, verifying insurance, collecting payments, and coordinating with billing to ensure timely processing.

You will work with Epic, manage pre-certifications, and help maintain accurate charts while delivering courteous, professional service to patients and families across NJ and NYC sites.