Patient Services Secretary - Scheduling & Billing (Epic)

Hospital for Special Surgery; Westport (CT); On-site; USD 72,259 - 74,693; Full time

Job summary

Hospital for Special Surgery is seeking a regular full-time front desk/administrative support role. The ideal candidate will handle patient check-in, scheduling, and billing workflows with accuracy and a patient-centered approach.

Requirements include a high school diploma; a bachelor’s is preferred. Experience with Epic and healthcare operations is a plus. The environment emphasizes teamwork, professionalism, and efficient office operations.

Qualifications

• Education – Required: High School Diploma.
• Education – Preferred: Bachelor's degree.
• Licensure – Required: None.
• Certifications/licensure – Preferred: Not specified.
• Experience – Required: 0 years in healthcare/medical secretary.
• Experience – Preferred: 2 years.

Responsibilities

• Answer phones and greet patients courteously and efficiently.
• Process check-out and collect payments; assist with referrals and authorizations as needed.
• Document in patient charts; ensure timely billing.
• Learns and adapts to hospital policies and systems.
• Support office workflow and coordinate with clinical teams.

Skills

Excellent verbal and written comms

Strong customer service orientation

Superior written and oral comms

Exceptional customer service skills

Task follow-through

Strong organizational skills

Multitasking in fast-paced environment

Ability to follow directions precisely

Team collaboration

Detail-oriented

Issue escalation as needed

Positive attitude

Strong computer skills

Typing 45-60 wpm

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Epic

Job description

Hospital for Special Surgery is seeking a regular full-time front desk/administrative support role. The ideal candidate will handle patient check-in, scheduling, and billing workflows with accuracy and a patient-centered approach.

Requirements include a high school diploma; a bachelor’s is preferred. Experience with Epic and healthcare operations is a plus. The environment emphasizes teamwork, professionalism, and efficient office operations.