Patient Care & Scheduling Coordinator

CitiMed; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

CitiMed is seeking a Patient Care Coordinator to guide patients through the front-office experience from greeting to check-in and scheduling. You will manage intake, verify insurance and IDs, update demographics, and handle payments while explaining financial obligations.

You will maintain medical records, schedule follow-ups, and manage calls and emails to support daily operations. The role emphasizes accuracy, organization, and collaborative teamwork to ensure smooth patient care and timely

Qualifications

• Friendly demeanor and professional communication.
• Self-motivation and proactive attitude.
• Strong organizational skills and attention to detail.
• Detail-oriented with accurate data handling.
• Ability to work independently and efficiently.
• Timely completion of tasks to meet deadlines.
• Ability to handle pressure and maintain productivity.

Responsibilities

• Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately.
• Monitors and maintains proper daily practice flow to ensure an efficient patient experience.
• Informs patients of delay in physician schedules.
• Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card.
• Responsible for patient check-in.
• Updates patient information including demographics, insurance, HIPAA forms and financial forms.
• Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient.
• Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly.
• Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules appointments and follow up visits as needed according to specialty guidelines.
• Confirms future appointments as needed.
• Maintain the waiting areas in a neat and tidy condition.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Other duties as required.

Skills

Friendly

Self Motivated

Organized

Detailed oriented

Work independently

Time management

Under pressure

Job description

CitiMed is seeking a Patient Care Coordinator to guide patients through the front-office experience from greeting to check-in and scheduling. You will manage intake, verify insurance and IDs, update demographics, and handle payments while explaining financial obligations.

You will maintain medical records, schedule follow-ups, and manage calls and emails to support daily operations. The role emphasizes accuracy, organization, and collaborative teamwork to ensure smooth patient care and timely