Patient Care Coordinator: Scheduling & Front Desk Lead

Socket.dev; Fort Worth (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision/Life/STD/LTD

Vision discount program

HSA/FSA

PTO

Paid holidays

Job summary

AEG is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience from check-in to departure.

The role requires clear communication, proactive scheduling, and proficient use of EMR and practice management systems to maintain accurate patient data and timely billing support.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and EMR experience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to protect patient confidentiality.
• Able to learn practice management systems quickly.

Responsibilities

• Greet patients and serve as primary contact in a friendly, professional manner.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider calendars, handle cancellations.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance and patient demographics; enter data in EMR accurately.
• Explain coverage and patient financial responsibilities clearly.
• Prepare charts and documentation for visits to streamline flow.
• Record charges and payments in EMR; support billing workflows.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to reduce bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical teams for smooth transitions.
• Support patient retention through follow-up and recall activities.
• Keep front desk organized and clean; perform other duties as needed.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multitasking

EMR literacy

Phone/email etiquette

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Practice management systems

Job description

AEG is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience from check-in to departure.

The role requires clear communication, proactive scheduling, and proficient use of EMR and practice management systems to maintain accurate patient data and timely billing support.